Call Center Outsourcing Services

At a time when the customer is spoilt for choice, efficient call center services are a make-or-break factor for all businesses. Smart and successful organizations around the world have realized that call center / contact center outsourcing is a cost-effective option that promotes customer satisfaction and retention.

With more than 16 years of experience as a leading Call Center Outsourcing company, Swastik Solutions Technologies enables you to delight your customers. Companies in the US, UK, Australia, Canada, India and other countries have utilized our multi-channel contact center to stay connected to their customers at all hours of the day. With our call center outsourcing services, your business can streamline the Customer Relationship Management (CRM) process to achieve a high rate of business growth and profitability.

By Services
Inbound Call Center
Outbound Call Center
Order Management Services
Sales and Customer Acquisition
Customer Care
Call Center Support
Email Support
Live Chat Support
Technical Support / Helpdesk Services
Debt Collection
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By Industry
Real Estate
Government Agencies
Energy and Utilities
Retail and eCommerce
Education Institutions
Medical and Healthcare
Chemical Pharmaceutical
Media and Entertainment
Travel, Leisure and Hospitality
Logistics, Supply Chain and Transportation
What Sets Us Apart
Pricing Structure
Call Center Hiring
Multi-channel Support
Best-in-class Technology
Call Center Infrastructure
Call Center Security Process
Quality Assurance and Monitoring
Call Center Articles
Top 6 Call Center Trends for 2016
In-house vs Outsourced Call Center Operations
Reasons to Outsource Call Center Operations to India
Key Benefits of Call Center Outsourcing
Swastik Solutions Enables Your Organization to Meet Today’s IT Challenges
Deep Domain Expertise

Our experienced IT services team possesses the extensive domain knowledge and technical expertise required for developing software solutions. Our ongoing training and development ensures that they are at all times equipped to take on new challenges.

Agile Practices

We follow best practices of design, development, deployment, testing and support and project governance. The use of agile practices ensures collaborative software development cycles leading to more effective implementations.

Customized Solutions and Measurable Outcomes

The latest tools, technologies and platforms are used to deliver customized solutions, using a structured delivery process with measurable outcomes. The methodology/platforms are chosen based on your particular project requirements.

On-demand Scalability and Flexibility

Swastik Solutions' experienced application development team scales up as per your changing requirements.

Robust Software Testing

Swastik Solutions' comprehensive array of rigorous software testing services ensures that the final software products are secure, resilient and performance optimized, in line with your SLAs.

Commitment to Data Security Standards

We have stringent measures in place for ensuring compliance with the ISO 27001 standards.

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